FAQs

Does My Ride provide rides?AnswerNo, My Ride Dallas is a nonprofit transportation information and referral resource, we do not provide rides.

Do I have to pay to talk with My Ride Dallas about my transportation options?AnswerNo, it does not cost you anything to talk with My Ride Dallas. You may need to payfor your ride once you decide which transportation provider you will be using.

What time can I call My Ride Dallas?AnswerMonday through Friday, 8:30 am to 5:00 pm.

I don't need the transportation options yet; can I still call My Ride Dallas?AnswerYes! We encourage everyone to be proactive in planning their transportation future.

I need help with an application for a transportation program. Can My Ride Dallas help?AnswerAbsolutely, anyone can call My Ride Dallas. Have the following information available so we can provide the mostcustomized option for the rider: the city in which the person resides, city/destination where they wish to go, and the person's age.

I'm trying to to find transportation for a friend/family member. Is it ok if I call for them?AnswerAbsolutely, anyone can call My Ride Dallas. Have this information available so we can provide the most customized options for the rider: The city in which the person resides. City Destination where they wish to go, the person's age.

It's time for my family menber/friend to stop driving but they don't want to do so. What do I do?AnswerGiving up the keys is difficult and can lead to a feeling of lost independence. Let them know that there may betransportation options available to them. My Ride Dallas can assist in finding those options.

I can't afford transportation. Can My Ride Dallas help?AnswerThe Dallas Area Agency on Aging has a limited number of transportation vouchers available. Call My Ride Dallas for more information.

My city doesn't have public transportation. What do I do?AnswerCall your City Council representative and let them know that having affordable transportation is very important to your daily life.

What is the Get a Ride Guide?AnswerThe Get a Ride Guide is a free printed booklet of transportation options available forseniors and people with disabilites in Dallas County. It is available in English and Spanish.

How do I get a copy of the Get a Ride Guide mailed to me?AnswerCall 972-855-8084 or email My Ride Dallas at myridedallas@ccgd.orgfor a free copy of the Get a Ride Guide.

The public transportation that is available in my city doesn't go to the city to which I want to travel. What do I do?AnswerMy Ride Dallas can help put together a transportation plan that utilizes multiple providers to get you toyour destination in the most cost efficient and timely manner possbile.

Does My Ride Dallas give presentations about transportation in the community?AnswerYes, we would be thrilled to give a presentation about transportation options to as manypeople that are interested. We can give presentations to senion centers church groups, social clubs, disability groups etc.

Does My Dallas provide travel training?AnswerNo, transportation training is available through other organizations. Call My Ride Dallas to discussyour needs and we can refer you to the option that will work best for you.

How much does an organization pay to be included in the Get a Ride Guide?AnswerMy Ride Dallas does not charge transportation providers to be in the Get a Ride Guide

What is the My Ride Dallas Coalition?AnswerThe Coalition is a group of seniors, people with disabilites, advocates, agencies, transportation providers, etcthat are interested in networking and learning about transportation in Dallas County while working to increase the transportation options are available.

Who should attend the My Ride Dallas Coalition meetings?AnswerAnyone interested in transportation for older adults and people with disabilites in Dallas County canbenefit from attending the Coalition meetings.

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